CAPTAIN ON CALL

MEMBERSHIP

Access to Captain Ned for:

Full onboarding discovery call - after which, if you are unsatisfied or if we feel we can't help you, you will receive a full refund.
100% money back guarantee (if unsatisfied in the first month)
Urgent advice on boating failures/faults (Over the Phone)
Assessment and instruction on repairs - when possible (Video call)
Access to the Nedwork - If Captain Ned cannot talk you through the fix - he will get someone to your vessel "fast" to further assess and repair.
Advice on suppliers & and quotes for works (Over the Phone)
General information & boating advice (Over the Phone)
Advice on maintenance issues and help with repair strategy (Over the Phone)
One onsite troubleshooting assessment per year (available after 6months)

Case Study

A boat owner called us on Valentine's Day.

He had docked his boat but the engines wouldn't shut down.

Captain Ned hopped onto a video call with him and went through a troubleshooting process in order to resolve the issue.

After some discussion and elimination of various possibilities, it was clear what the exact problem was. Next the Captain tried to step the owner through corrective action, but the owner simply couldn’t get the access required to fix the problem.

As we were too far from the boat, we made some calls and found one of his Nedwork who could get to the boat within 20mins.

Working together - they got the engines to turn off (without waiting for it to run out of fuel!).

Over the next couple of days we had a marine engineer onboard to further evaluate the situation and resolve the problem.

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